What if my credit card payment doesn’t go through?

Resolving Credit/Debit Card Payment Issues

If you're encountering issues making a payment with your credit or debit card, especially if it's your first time or you haven't used your card in a while, follow these steps to resolve the issue:

Step 1: Identify the Problem

If your payment via credit or debit card fails, recognize it may be due to new banking regulations requiring additional verification.

Step 2: Contact Support

Email support at support@advcash.com. Inform them that your payment did not go through. Include the last five digits of your credit/debit card in the email for identification purposes.

Step 3: Answer Verification Questions

Support will ask you a series of verification questions. Respond accurately to proceed.

Step 4: Account Activation

Once verification is complete, support will enable your account, allowing for smooth payments on the platform.

Step 5: Completion

Your issue should now be resolved, enabling you to make payments without further inconvenience.

We apologize for any additional steps required but ensuring your payment process is smooth and secure is our priority. Thank you for your understanding and cooperation.